Shipping policy

1. Processing and Handling Time:
   
   

• Orders received and paid for will be processed within 2-3  business days.

• Exceptions apply for back-ordered items.

• Orders placed during non-business hours (evenings, weekends, and holidays) will be processed on the next business day.

2. Shipping Methods:
   
   

• We use reliable shipping carriers to ensure safe and timely delivery.

• Shipping options include standard, expedited, and express services.

• Customers can choose their preferred shipping method during checkout.

3. Shipping Costs:
   
   

• Shipping costs are calculated based on the destination, weight, and shipping method.

• Customers will see the shipping cost at checkout before finalizing their order.

4. Delivery Time:
   
   

• Estimated delivery times vary based on the shipping method and destination.

• Customers will receive tracking information once their order ships.

5. International Shipping:
   
   

• We offer international shipping to select countries.

• Customers outside the country of origin should check for any import duties or taxes applicable in their region.

6. Returns and Refunds:
   
   

• All returns must follow our return policy guidelines.

• Customers who wish to return a product should contact us within 14 days of receiving the item.

• Return shipping costs are the responsibility of the customer.

• For size exchanges, customers should contact us first to arrange the return and replacement.

7. Return Address:
   
   

• All returns should be sent to the address of the original sender.

• Please do not return items to the brand owner’s headquarters.

8. Contact Information:
   
   

• For any shipping-related inquiries, customers can reach out to our customer support team via email: sales@artisanvillagedesign.com

Thank you so much for your purchase.You are valuable to us